By accessing or using the common labs website at common labs.ai (the "Site") or engaging common labs Pty Ltd ("common labs", "we", "us", or "our") for consulting services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales for the resolution of any dispute in connection with these Terms.
common labs Pty Ltd is an AI strategy and implementation consulting firm registered in Australia. We provide advisory, build, and training services to health and care sector organisations.
You may use our Site for lawful purposes only. You agree not to:
While we endeavour to keep the information on our Site accurate and current, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics on the Site. Any reliance you place on such information is strictly at your own risk.
Content published on this Site, including articles and perspectives, represents our view at the time of writing and is intended for general informational purposes only. It does not constitute professional advice tailored to your specific circumstances.
Consulting engagements are subject to a separate written agreement between common labs and the client. These Terms govern use of the Site only. Nothing on this Site constitutes a binding offer of services. All engagements commence only upon execution of a signed statement of work or services agreement.
common labs provides AI strategy, implementation, and training services to organisations in the health and care sector. Our work is advisory and technical in nature. We do not provide legal, medical, financial, or regulatory compliance advice.
Where our work intersects with regulated domains — including clinical practice, aged care standards, privacy obligations, or data governance — clients are responsible for seeking appropriate professional advice from qualified practitioners in those fields.
We work to the highest professional standard and stand behind the quality of our work. However, AI systems and digital transformation initiatives involve inherent uncertainty, and we do not guarantee specific business outcomes, cost savings, efficiency gains, or return on investment from any engagement.
Our work may involve third-party AI platforms, software-as-a-service tools, or cloud infrastructure. common labs is not responsible for the availability, terms, or performance of third-party services. Clients are responsible for their own agreements with third-party providers.
All content on this Site — including text, graphics, logos, and design — is the property of common labs Pty Ltd or its content suppliers and is protected by Australian and international copyright law. You may not reproduce, distribute, or create derivative works from any Site content without our express written permission.
Intellectual property ownership for deliverables produced during client engagements is governed by the applicable services agreement. Unless otherwise agreed in writing, common labs retains ownership of all methodologies, frameworks, and pre-existing IP used in or resulting from engagements. Clients receive a licence to use deliverables for their internal business purposes.
To the maximum extent permitted by law, common labs Pty Ltd and its directors, employees, and contractors exclude all liability for any loss or damage arising from your use of the Site or reliance on its content, including but not limited to indirect, consequential, special, or incidental loss.
Where liability cannot be excluded by law — including under the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) — our liability is limited, to the extent permitted, to the cost of resupplying the relevant service or the cost of having the relevant service supplied again.
This limitation does not apply to liability arising from fraud, wilful misconduct, or death or personal injury caused by our negligence.
common labs Pty Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Under the Australian Privacy Principles, you have the right to:
Some of the third-party services we use (including cloud hosting and email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those parties handle information in a manner consistent with the Australian Privacy Principles.
When you submit a contact form or provide your email address on our Site, we collect the information you provide — including your name, email address, organisation, and the content of your message. We use this information to respond to your enquiry, communicate about potential or existing engagements, and, with your consent, send relevant updates or research.
Our Site may automatically collect certain technical data, including your IP address, browser type, pages visited, and time spent on the Site. This data is used to understand how the Site is used, improve its performance, and diagnose technical issues. We do not use this data to identify individual visitors.
We use browser local storage to remember your preferences on our Site (for example, to avoid re-displaying content gates you have already passed). We do not use advertising cookies or cross-site tracking. You can clear local storage through your browser settings at any time.
We store personal information securely using reputable cloud infrastructure providers. We retain contact information for as long as is necessary to fulfil the purposes for which it was collected or as required by law. You may request deletion of your personal information at any time by contacting us.
If you have questions about these Terms or our Privacy Policy, or wish to make a privacy-related request or complaint, please contact us:
We will acknowledge your enquiry within 5 business days and aim to resolve privacy complaints within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update these Terms and Privacy Policy from time to time. The most current version will always be available on this page with the date of last update shown at the top. Continued use of the Site after changes are posted constitutes your acceptance of the revised policies.